Help Make Your Client’s Moving Day a Breeze

The house is sold and moving day approaches. Your job is almost finished. It might be easy at this point to just watch the magic happen and let your client tackle moving day all on their own, but in an industry as competitive as real estate, why not take every opportunity available to beef up your reputation and increase your customer satisfaction. Giving that little bit of extra attention on moving day can make a big impression.

Here are some tips to help make your client’s moving day a breeze:

Start at the open house stage (yes, you read that right). When a client is staging their home, they are probably going to be packing away a lot of stuff, so help by getting it done right, the very first time. Give them some tips on how to pack boxes properly, and remind them to clearly label the contents.

Build a moving day checklist, one that you can email to your client to help get them ready for moving day. Start at the one month marker, then 2 weeks, 1 week, day before, morning of. Remind them about the things that they may forget about in this often incredibly hectic process. Include things like calling the utility company, visiting the post office, making childcare arrangements, and unplugging the deepfreeze!

Know a reputable moving company? Help strengthen your connections by suggesting this company to your clients. It has become difficult to differentiate between those companies looking to make a quick buck (or worse, take your clients to the cleaners with one of the many moving day scams) and those that actually take pride in what they do. Help your client out by giving them the number to one you know actually does the job they are hired to do.

Once your client has moved in, and is settled, consider sending a card or small “welcome to your new home” gift. This, along with everything mentioned previously, helps cement you in their mind as a trustworthy and helpful real estate professional, one they know they can count on. And, if they can count on you, they are likely to tell others about the experience!

The entire house buying process can be stressful - as real estate professionals we all know this - so don’t just end the process when the papers have been signed. Give that little bit of extra by helping to make your client’s moving day a breeze and the results will only be positive.

For more tips on making moving day a breeze, or the entire home buying process easier on both parties, call ViMO today. We have the tools that make it simple: 1 855 999 8466 (VIMO).